Shipping and Returns
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
Incorrect personal details may lead to problems or delays in delivery. Before placing your order, please ensure that you have included full address details so we can notify you in the event of a delivery problem.
It is your responsibility to ensure that you are available to sign for your order on the estimated delivery date specified. From this date, Plumbing For Less Limited must be advised of the loss or non-receipt by the Customer or consignee in writing or by telephone by 5pm on the Next Working Day after delivery or Plumbing For Less Limited will refute the claim. If our courier confirms that a signature was received at the delivery address, we will accept no responsibility for the non-receipt of your order.
We are only able to deliver to addresses within the United Kingdom and it may not be possible to deliver to some locations. Please contact us if you believe that delivery to your address may prove difficult for our courier in any way.
DEADLINE FOR NEXT DAY DELIVERY
1.30pm - Telephone orders.
3.00pm - Website online orders.
We will always try to deliver orders complete. If you would like a 'split delivery' in order to receive 'in stock' items quicker then please call to request but note that additional carriage options may require an additional payment.
Please note: Our live stock levels are only able to identify where we have 'zero' stock ('Out of Stock') or a minimum stock of '1' ('In Stock'), i.e. if your order quantity is more than 1 it is avisable to call prior to placing the order to obtain an approximate delivery time scale.
Mainland UK - Next Working Day Delivery (subject to stock - next day delivery from availability):
- Orders over £100.00 (excluding fragile/long/heavy items) - Free Delivery (subject to terms and conditions).
- Orders under £100.00 (excluding fragile/long/heavy items) - subject to £6.00 carriage charge.
- Orders containing long lengths/over 30kgs** - subject to £15.00 carriage charge.
- Orders containing fragile items*** - subject to £45.00 carriage charge.
Please note: Some Mainland UK postcodes are subject to an additional charge and, therefore, an extra carraige surcharge will apply upon the check-out.
Offshore - 2-3 Working Days Delivery:
- All standard orders (excluding fragile/long/heavy items) - subject to £12.50 carriage charge.
- Orders containing long lengths/over 30kgs** - subject to £37.50 carriage charge.
- Orders containing fragile items*** - subject to £75.00 carriage charge.
* All prices include VAT.
** Deliveries over 1.0 metre in length or 30.0 kilograms in weight (e.g. Pipe/Copper Tube Lengths, Soil Pipe, Lagging, UFH Panels, Boilers) are subject to a carrier surcharge. If the surcharge applies the website will automatically change your carriage charge. Please note there may be an extra charge* for deliveries made to some areas of Scotland (Highlands), Scottish Isles, Channels Isles and Northern Ireland.
*** We class all Sanitaryware/Pottery/Glass items as fragile. Items deemed to be fragile (e.g. Baths, WC Pans & Cisterns, Bas
International Delivery - If you require delivery outside of the UK please contact us for further details and a quotation.
DAMAGE & INCOMPLETE DELIVERY
IMPORTANT: We ask for all goods to be checked for any obvious damage upon arrival. If any damage is found or likewise, if items delivered are found to be incomplete - you must inform Plumbing For Less (by phone or email) within 24 hours after delivery. Returns or a refund for damage or incomplete, cannot be made after this time.
SPECIFIC DELIVERY REQUESTS
Specific delivery requests will be accepted at our discretion; where the special delivery requests are accepted these specific requests will be used by Plumbing For Less Limited as a signature/confirmation of receipt. See terms above.
We endeavour to provide the best customer service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.
If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf or as your agent and be re-credited by us to the extent that such sums are not reimbursed by the card issuer.
Once Plumbing For Less Limited receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Plumbing For Less Limited from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Plumbing For Less Limited in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Plumbing For Less Limited.
You may return any delivered products you have purchased within 14 working days of delivery. To do so you must notify us within 14 working days of delivery.
If the product delivered is not what you ordered (including an unapproved substitute product), or does not correspond with its description; the product delivered is not of a satisfactory quality; and you have notified us within 14 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund.
IMPORTANT: While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit. You will be responsible for the returned products until they reach us. Goods returned previously fitted, damaged, incomplete or with damaged packaging will incur variable restocking charge (subject to inspection), as per point 11.6 of our Consumer Conditions Of Sale.
Please note: Exceptions to the returns policy - Unless product is deemed to have a manufacturing fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you and made to order items are non-returnable.
In some cases we/the product manufacturer may be able to resolve some faulty products without the need of returning them. You can find useful information and contact details of some manufacturers, products of which presented on Plumbing For Less website here.
Please be aware of changes in our returns process: Starting from January 2015 we are implementing Retuns Authorisation Numbers - you are required to contact us to obtain the said number if you wish to return your purchased item(s). Please call or email us (please find details below) for this number before returning any item(s) in order for us to process your retuns and issue a subsequent refund as quickly and efficiently as possible. Thank you.
Returns telephone numbers: 0844 9800 156 / 0113 3223 140
Returns email: firstname.lastname@example.org
Full PlumbingForLess Consumer Conditions Of Sale can be viewed below, please contact us if you would like a printed copy.
If you lost or misplaced your PlumbingForLess Customer Returns Form, you can download it here (please click on the link below) to print out, fill in and include with your returning item(s).
M-Press Fittings Limited
C/O PLUMBINGFORLESS LIMITED