*** Please note that we are operating with a limited team in our warehouse, in line with current Government regulations, so we really appreciate your patience regarding both despatches and returns/refunds processing times. Thank you ***
COVID-19 Update 24.03.2020
*** IMPORTANT ***
PLEASE NOTE: Starting from 24.03.2020, our main couriers are unable to deliver to non-essential retail stores, community spaces and closed businesses (i.e. non-food shops, libraries, closed offices, etc.), in line with the latest Government guidance. Collections in person from depots and pickup points have also been cancelled until further notice.
Please make sure to provide private/residential address when entering your delivery address at the check-out. Failure to do so will only result in your delivery being delayed or cancelled.
Plumbing For Less is taking the spread of Coronavirus in the UK very seriously. Our distribution centre is still open for business and running smoothly, and you can still order all of our products for delivery and browse the site as normal. We are staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation.
Our number one priority remains the safety and well-being of our staff and customers. Therefore, in line with the government’s advice, we are currently not allowing collections for the safety of our customers and our staff.
We are aware of some restrictions with our carrier network; however, a full list of restrictions is not available at this present time. We can confirm that most couriers are delivering to private addresses so orders will be fulfilled as soon as possible in most cases. Please find daily updated from our main courier DPD here.
Although we are well placed with good volumes of stock, it would be irresponsible to not inform you as there may be a possible interruption in fulfilling your orders due to delays from manufacturers. Please be aware that because the supply chain is being affected, the delivery time on your orders may be extended or there may be product shortages.
Please note that we are operating with a limited team in our warehouse, in line with current regulations, so we really appreciate your patience regarding both despatches and returns.
We here at Plumbing For Less thank you for your cooperation at these difficult times and we will continue to update you if we face any changes.
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
Incorrect personal details may lead to problems or delays in delivery. Before placing your order, please ensure that you have included full address details so we can notify you in the event of a delivery problem.
It is your responsibility to ensure that you are available to sign for your order on the estimated delivery date specified. From this date, Plumbing For Less Limited must be advised of the loss or non-receipt by the Customer or consignee in writing or by telephone by 5pm on the Next Working Day after delivery or Plumbing For Less Limited will refute the claim. If our courier confirms that a signature was received at the delivery address, we will accept no responsibility for the non-receipt of your order.
We are only able to deliver to addresses within the United Kingdom and it may not be possible to deliver to some locations. Please contact us if you believe that delivery to your address may prove difficult for our courier in any way.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a installer to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.Carriage cost is non-refundable in case of late delivery as carriage fee’s are incurred regardless of delivery schedule.
Most of standard parcels are delivered via DPD - standard delivery times vary but are generally between 8.00am to 6.00pm monday to friday . Optionaly, if you require a 'timed' or saturday delivery, this may be optional but may incur an extra cost.
If you are unable to accept delivery with this time or require more information please contact us at you earliest possibilty to prevent failed deliveries.
In certain circumstances due to high volume of parcels being delivered (for example at Christmas time) the delivery period may be extended to up to 8.30pm.
DPD provide a trackable delivery service and text / email updates plus a '1 hour' windon time slot so you dont have to wait in all day to accept delivery.
DEADLINE FOR NEXT 'WORKING' DAY DELIVERY
1.30pm - Telephone orders.
3.00pm - Website online orders.
Mainland UK - Next Working Day Delivery (subject to stock - next day delivery from availability):
- Orders over £100.00 (excluding fragile/long/heavy items) - Free Delivery (subject to terms and conditions).
- Orders under £100.00 (excluding fragile/long/heavy items) - subject to £6.00 carriage charge.
- Orders containing long lengths/over 30kgs** - subject to £15.00 carriage charge. (Polite Notice due to size/nature of goods, whilst we use a next day service delivery schedules may be extended to 1 – 3 days)
- Orders containing fragile items*** - subject to £45.00 carriage charge. (Polite Notice due to size/nature of goods, whilst we use a next day service delivery schedules may be extended to 1 – 3 days)
International Delivery - If you require delivery outside of the UK please contact us for further details and a quotation.
Note: Our website cannot automatically calculate delivery charges to address outside of the UK as each location has a specific charge and is subject to other volumetric charges relating to parcel size and weight.
Failure to contact us prior to confirm charges may result in order cancellation and refund.
DAMAGE & INCOMPLETE DELIVERY
IMPORTANT: We ask for all goods to be checked for any obvious damage upon arrival. If any damage is found or likewise, if items delivered are found to be incomplete - you must inform Plumbing For Less (by phone or email) within 24 hours after delivery. Returns or a refund for damage or incomplete, cannot be made after this time.
SPECIFIC DELIVERY REQUESTS
Specific delivery requests will be accepted at our discretion; where the special delivery requests are accepted these specific requests will be used by Plumbing For Less Limited as a signature/confirmation of receipt. See terms above.
We endeavour to provide the best customer service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.
If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf or as your agent and be re-credited by us to the extent that such sums are not reimbursed by the card issuer.
Once Plumbing For Less Limited receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Plumbing For Less Limited from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Plumbing For Less Limited in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to
You may return any delivered products you have purchased within 14 working days of delivery. To do so you must notify us within 14 working days of delivery.
If the product delivered is not what you ordered (including an unapproved substitute product), or does not correspond with its description; the product delivered is not of a satisfactory quality; and you have notified us within 14 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund.
IMPORTANT: While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit. You will be responsible for the returned products until they reach us. Goods returned previously fitted, damaged, incomplete or with damaged packaging will incur variable restocking charge (subject to inspection), as per point 11.6 of our Consumer Conditions Of Sale.
Please note: Exceptions to the returns policy - Unless product is deemed to have a manufacturing fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you and made to order items are non-returnable.
In some cases we/the product manufacturer may be able to resolve some faulty products without the need of returning them. You can find useful information and contact details of some manufacturers, products of which presented on Plumbing For Less website.
Please be aware of changes in our returns process: Starting from January 2015 we are implementing Retuns Authorisation Numbers - you are required to contact us to obtain the said number if you wish to return your purchased item(s). Please call or email us (please find details below) for this number before returning any item(s) in order for us to process your retuns and issue a subsequent refund as quickly and efficiently as possible. Thank you.
Returns telephone numbers: 0844 9800 156 / 0113 3223 140
Returns email: firstname.lastname@example.org
Full PlumbingForLess Consumer Conditions Of Sale can be viewed below, please contact us if you would like a printed copy.
If you lost or misplaced your PlumbingForLess Customer Returns Form, you can download it here (please click on the link below) to print out, fill in and include with your returning item(s).
M-Press Fittings Limited
C/O PLUMBINGFORLESS LIMITED
- Plumbing For Less Customer Returns Form
- Plumbing For Less Consumer Conditions Of Sale