You may return any delivered products you have purchased within 14 working days of delivery. To do so you must notify us within 14 working days of delivery.
If the product delivered is not what you ordered (including an unapproved substitute product), or does not correspond with its description; the product delivered is not of a satisfactory quality; and you have notified us within 14 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund.
IMPORTANT: While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit. You will be responsible for the returned products until they reach us. Goods returned previously fitted, damaged, incomplete or with damaged packaging will incur variable restocking charge (subject to inspection), as per point 11.6 of our Consumer Conditions Of Sale.
Please note: Exceptions to the returns policy - Unless product is deemed to have a manufacturing fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you and made to order items are non-returnable.
In some cases we/the product manufacturer may be able to resolve some faulty products without the need of returning them. You can find useful information and contact details of some manufacturers, products of which presented on Plumbing For Less website here.
Please be aware of changes in our returns process: Starting from January 2015 we are implementing Retuns Authorisation Numbers - you are required to contact us to obtain the said number if you wish to return your purchased item(s). Please call or email us (please find details below) for this number before returning any item(s) in order for us to process your retuns and issue a subsequent refund as quickly and efficiently as possible. Thank you.
Returns telephone numbers: 0844 9800 156 / 0113 3223 140
Returns email: firstname.lastname@example.org
Full PlumbingForLess Consumer Conditions Of Sale can be viewed below, please contact us if you would like a printed copy.
If you lost or misplaced your PlumbingForLess Customer Returns Form, you can download it here (please click on the link below) to print out, fill in and include with your returning item(s).
M-Press Fittings Limited
C/O PLUMBINGFORLESS LIMITED