Delivery
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included full address details so we can notify you in the event of a delivery problem.

It is your responsibility to ensure that you are available to sign for your order on the estimated delivery date specified. From this date, Plumbing For Less Ltd must be advised of the loss or non-receipt by the Customer or consignee in writing or by telephone by 5pm on the next Working Day after delivery or Plumbing For Less Ltd will refute the claim. If our courier confirms that a signature was received at the delivery address, we will accept no responsibility for the non-receipt of your order.

Deliveries over 3 metres in length or 30kgs in weight could be subject to a carrier surcharge. If the surcharge applies to your order, Plumbing For Less Ltd will inform you of this either by email or telephone prior to the dispatch of your item(s).

All orders are subject to a simple shipping charge of £6.00. In extreme circumstances or for particular postal areas a postage and packaging surcharge may apply. Plumbing For Less Ltd will inform you of any charges, either by email or telephone, before your order is dispatched.

Damage - Signed For Clear
Please ensure that you check the goods have been received in good condition. If a consignment has been delivered and the consignee signs for the goods as "received in good condition", "unchecked" or "unexamined" and the goods are subsequently reported to be damaged Plumbing For Less Ltd will refute the claim.

Specific Delivery Requests
Specific delivery requests will be accepted at our discretion; where the special delivery requests are accepted these specific requests will be used by Plumbing For Less Ltd as a signature/confirmation of receipt. See terms above.

Cancellations
We endeavour to provide the best customer service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.

If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf or as your agent and be re-credited by us to the extent that such sums are not reimbursed by the card issuer.

Once Plumbing For Less Ltd receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Plumbing For Less Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Plumbing For Less Ltd in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Plumbing For Less Ltd.

Returns
You may return any delivered products you have purchased within 7 working days of delivery for any reason. To do so you must notify us within 7 working days of delivery.

If:
the product delivered is not what you ordered (including an unapproved substitute product), or does not correspond with its description; the product delivered is not of a satisfactory quality, the product arrives damaged or faulty and you have notified us within 7 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.

You will be responsible for the returned products until they reach us.